Returns & Exchanges
At Red Diamond, we take pride in the quality of our gourmet food products and offer a satisfaction guarantee. If your order arrives damaged or fails to meet our freshness standards, please contact us within 48 hours for a replacement or refund.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product and its packaging to help us verify the quality concern or shipping damage.
Verification Review
Our quality assurance team will review your request within one business day to determine eligibility for a refund or reshipment.
Resolution Processing
Once approved, we will either dispatch a fresh replacement immediately or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing